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• Shipping & Delivery
• Privacy & Security
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Shipping & Delivery

Our products are shipped via Fed Ex, UPS, or USPS mail. We charge a fixed fee of $4.95 for order less than $99, and free shipping for order over $99.  Since we work with many distributors and manufacturers, it is possible you can receive order in a few different packages.  We try to combine your entire order into one shipment when possible.  

Privacy & Security

All orders taken on TwinBabiesMall.com are 100% secure and protected by a 128 bit secured socket layer, which is the highest standard for online ordering. We use Authorize.net, the largest online payment gateway system with a top security record and thus all your personal information including credit card info is fully secure. We do not sell, rent or share our customer information to anyone.

Returns & Replacements

Non-Personalized Items:
If for any reason you are unhappy with your purchase, you may return or exchange the item. Please notify us of your return request within 3 business days of receiving your order. Once your return request has been approved, the item must be returned within 5 business days, unused and in the original packaging, in order to exchange the item or receive a refund. All shipping charges for returns and any replacement item(s) shipped will be your responsibility. Shipping charges are non-refundable.

For your protection, on return shipments, please use a carrier who can provide you with a tracking number for your shipment. We are not responsible for return shipments lost or not delivered to us.

Personalized Items:
Personalized and custom items cannot be exchanged or returned. Please be certain of wording, spelling, colors, fonts, measurements, sizing, and all other important information prior to placing your order. Please follow the personalization instructions for an item and CAREFULLY check and re-check your order before submitting it.

Although an item may be personalized with initials only, we strongly recommend entering the person’s full name to ensure the correct placement of initials. For example, if you are buying a gift for a woman, Kelly Marie Davis, her monogram would be KDM, with the middle letter always representing her last name. For a man, Dean William Johns, the initials stay in order and would appear as DWJ.

Ordering

To place an order on our website, please use our secure on-line shopping cart and enter your credit card information. Orders can be placed 24 hours a day, 7 days a week on www.twinbabiesmall.com. Prices are subject to change without notice.

Payment, Pricing & Promotions

We accept Visa, MasterCard, American Express, Discover credit cards and Paypal.